How can we help?

Answers to common questions, and a real person when you need one.

Common questions

How do I invite someone to my kitchen?
  1. On the Kitchen tab, tap the people icon at the top right, then Members and sharing.
  2. Under Invite someone, choose Code, Email or Link.
  3. Share the code or link, or type their email and tap Send invite.

Only the kitchen's owner can invite people. Each invite works once and expires after 7 days. A kitchen can have up to 10 members.

Anyone who has the link or code can use it, so share it only with the person you're inviting.

How do I join someone's kitchen?

Tap the invite link they sent you on your phone, then tap Open in Stapl and Join kitchen.

If they gave you a code instead: on the Kitchen tab, tap the people icon, then Join another kitchen, enter the code and tap Join kitchen.

If the invite doesn't work, it may have been used or be more than 7 days old. Ask for a new one.

How do I leave a kitchen?

On the Kitchen tab, tap the people icon, then Members and sharing, then Leave this kitchen. The kitchen's owner can't leave it, but can remove other members from the same screen.

I forgot my password
  1. On the sign-in screen, tap Forgot password?
  2. Enter your email and tap Send code.
  3. Enter the code from the email and your new password, then tap Set new password.

If you signed up with Apple or Google, you don't have a Stapl password. Use the same button you signed up with.

How do I change my name or email?

To change your name, go to the You tab, then Profile, then Name.

You can't change your email in the app yet. Email support@staplapp.com from your current address and tell us the new one.

How do I turn notifications on or off?

Go to the You tab and, under Notifications, use the Push notifications switch. Turning it on asks for your phone's permission. To turn notifications off, it opens your phone's settings for Stapl.

Does Stapl keep my receipt photos?

No. When you add what you bought from a photo, it's sent to an AI service to read the items, then it isn't kept. Stapl keeps the items you confirm, and a few lines it read, so it can match them next time. Our privacy policy has the details.

How accurate are the prices in Compare prices?

They're estimates made by AI, not live prices from the stores. Use them as a guide, and check the store before you buy.

Is Stapl free?

Yes. There are no in-app purchases or subscriptions.

How do I delete my account?

Go to the You tab, scroll down to Account and tap Delete account, then Delete Permanently. Delete your account explains what is deleted and how to ask by email if you can't open the app.